Refund Policy

At Vanguard Aesthetics Pte Ltd we want our customers to be completely satisfied with their purchase.

We recommend your read our Terms and Conditions prior to you making a purchase on our website.

What is the returns process?

Returns must be done within 7 working days starting from the day the goods are delivered to you. You may return your order (or items) for any of the following reasons:

• Your product does not match the website specifications or descriptions
• You receive the wrong item
• Your product is defective or damaged upon arrival

And the general requirements for returns are as follows:

• You have proof of purchase (order invoice number and receipt).
• The goods must be in new condition and returned in the original, unopened packaging along with all original accessories (including manuals, warranty cards, certificate of authenticity).
• All sealed items must not be opened.
• The product must not have been used or installed or had any data inputted.

If your return is valid, we will process refund or replacement.

We reserve the right to reject any return, exchange, refund deemed unfit or unreasonable.

How long does it take for me to receive a refund?

Please understand that the process of refund may require between 7-21 days to be completely processed.

If I have further questions, whom should I contact?

Should you have further questions or concerns, please email to: wayne.pua@vga-asia.com